Privacy Policy

Introduction

Karen Swarbrick is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information is collected when you use this website, why it is collected, and how it is used.

By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Depending on how you interact with the website, we may collect:

Your name
Email address
Telephone number
Information you provide through contact or booking forms
Details relating to your enquiry
Technical information such as your IP address, browser type, device information, and website usage data collected through cookies and analytics tools

How Your Information Is Used

Your information may be used to:

Respond to enquiries
Arrange counselling sessions
Communicate regarding appointments
Improve the website and user experience
Meet legal and professional obligations
Maintain appropriate business records

Your information will only be used for the purposes for which it was collected.

Confidentiality

As a counselling practice, confidentiality is treated with the utmost importance.

Any personal information shared during enquiries or counselling sessions will be handled sensitively and in accordance with professional and legal obligations.

There are rare situations where confidentiality may need to be broken, such as where there is a legal requirement or a serious concern for the safety of yourself or others.

How We Store Your Information

Reasonable technical and organisational measures are in place to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Information is retained only for as long as necessary to fulfil legal, professional, and business obligations.

This website may use cookies to improve your browsing experience and understand how visitors use the website.

Cookies help us:

Remember your preferences
Monitor website performance
Analyse visitor behaviour
Improve website functionality

You can manage or disable cookies through your browser settings.

Third-Party Services

This website may use trusted third-party providers, including:

Wix (website hosting)
Booking services
Analytics services
Email providers
Payment providers where applicable

These providers process information only as necessary to deliver their services and maintain their own privacy policies.

Your Rights

Under UK data protection legislation, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where processing is based on consent

Requests will be responded to within the timescales required by law.

Links to Other Websites

This website may contain links to external websites. Karen Swarbrick is not responsible for the privacy practices or content of third-party websites and encourages visitors to review their privacy policies.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please use the contact form or the contact details provided on the Contact page.

Last Updated: June 2026